If your shipping provider leaves you in the dark, you’re operating from a place of uncertainty. Constantly asking for updates about your cargo and when it will be delivered is a time-consuming and stressful way to operate.
At Heavy Weight Transport, we believe in continuously providing every customer with all information and available data about their shipments. Tracked by advanced logistics technology for real-time monitoring, you never have to wonder where your cargo is or when it will be delivered.
Find out the top three ways Heavy Weight ensures timely delivery — and how selecting a shipping partner who proactively provides visibility into each shipment supports your success.
1. Transparency Builds Trust
Logistics is a partnership-based business. You rely on a trusted relationship with your shipper to handle and manage your cargo. We understand that, and value that trust highly.
Here’s how Heavy Weight Transport works for you:
★ Terminal appointments, where required, are scheduled as soon as possible.
★ Delivery appointments on import shipments are set based on projected availability, before moving off the discharge terminal.
★ If additional drivers are needed to increase daily turns, we’ll provide the support.
★ We utilize an in-house proprietary Transportation Management System (iTMS) to completely automate internal processes from order receipt to customer service, to match multiple customers’ container movements across all terminal platforms, and to maximize equipment to the greatest degree.
★ Environmental conditions and expediting shipment movements are continuously monitored, including required transport permits.
2. Availability and Responsiveness
Heavy Weight prides itself on availability and responsiveness to customers. Whether by email or phone, when you contact us, we are here for you with the answers you need.
Getting it done is job number one, and we get that. When a shipment is your urgent priority, it’s our urgent priority, too. Successful operations are the cornerstone of our business.
We’ve got your back. We provide top-tier service specializing in moving heavy sealed containers to and from five major U.S. port terminals.
“Whether it’s specific reporting or rates we need, or visibility to what’s happening with the container, or a breakdown of when we can expect containers to be delivered, the constant communication and customer service sets Heavy Weight apart.”
– Randi Grey, Director, International Logistics, Global Distribution Team, G3 Enterprises
3. Port Cameras: A Window into Operations
Transparency about port operations provides our customers peace of mind. Our primary goal is to support your business however and wherever you need it. To help, we provide camera access to various ports we serve to ensure visibility of your shipment and track general port activity.
We understand that monitoring congestion points helps you manage client expectations for deliveries, but this level of transparency offers additional benefits, such as:
- Providing video evidence in case of accidents or other incidents
- Visual monitoring for security threats or unusual activity
- Verification of trucks and access times
From the time a vessel arrives in port to your receipt of the container, Heavy Weight provides its customers with unique tracking data that many other shippers can’t or don’t. Even if you have your own tracking systems and cameras, our videos and data can provide a valuable backup if there are questions, conflicts, or missing information.
TRACK YOUR CARGO WITH LIVE PORT CAMERA VIEWS
You always know where your shipment is when you ship with Heavy Weight.
Beyond Visibility: Value-Added Services
When you ship with Heavy Weight, the “extra mile” is part of how we do business. Through our relationships and communications with our customers, we constantly innovate ways to provide additional services to make your lives easier.
We want you to always have access to our high-level transport capabilities, unmatched customer service, and extremely competitive prices.
For more than 40 years, we have been proud to provide custom drayage services, and we will always respond when you need us and be transparent about our processes. Contact us today to learn more about the advantages Heavy Weight can provide.
